•        Respond to emergency service requests and police-directed tows across the DC metro

•        Load and secure vehicles right, every time, so nothing gets damaged in transit

•        Be the calm, professional face of Henry's for motorists in a tough spot

•        Keep clean records and stay tight with dispatch on every assignment

•        Run basic diagnostics and keep your assigned truck inspection-ready

•        Follow every DOT, traffic, and company safety standard without shortcuts

You're a Fit If You Have

•        A valid driver's license and a clean driving record

•        A valid DOT Medical Card (or the willingness to obtain one)

•        TWIC Card and DCJS registration (or the willingness to get them)

•        Tow or flatbed experience (preferred, not required)

•        Comfort with both manual and automatic transmissions

•        Strong customer service instincts and a professional attitude

•        Availability for flexible schedules, including nights and weekends

•        Basic mechanical know-how (a plus)

What You Get

Medical, Dental, and Vision. Life and Disability coverage. 401(k) with company match. Paid Time Off. Employee Assistance Program and Wellness Program. Modern equipment and a team that has your back on every call.

The Dispatcher is responsible for coordinating and dispatching operators and equipment for emergency and non-emergency towing and roadside service calls. This role requires efficient communication, accurate tracking of resources, and the ability to prioritize multiple requests in a fast-paced environment. The Dispatcher works closely with call center staff, operators, customers, and management to ensure timely service delivery while maintaining a high level of professionalism and customer service.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Dispatch operators and equipment for emergency and non-emergency service requests.
• Monitor and track the status and location of all assigned units using dispatch software and GPS systems.
• Communicate service details, instructions, and updates to operators and field personnel.
• Provide accurate estimated times of arrival (ETAs) and notify customers of delays when necessary.
• Answer, transfer, and manage incoming phone calls professionally and in a timely manner.
• Relay call information clearly to call center personnel, operators, and other team members.
• Assist customers with vehicle release procedures while following company policies and documentation requirements.
• Ensure all call documentation is accurate and complete, including vehicle information, photos, notes, and payment details.
• Work with Dispatch Support personnel to verify all required information is entered before calls are closed.
• Coordinate with partner companies when necessary to ensure efficient service coverage.
• Maintain awareness of resource availability and strategically stage units to optimize service response times.
• Report equipment, personnel, or scheduling concerns to management.
• Provide shift updates and proper turnover to the next dispatcher to ensure continuity of operations.
• May lead dispatch operations during a shift in the absence of a Manager or Shift Leader.
• Maintain professionalism and follow company policies when interacting with customers, coworkers, and management.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Communication

• Demonstrates active listening and asks clarifying questions when necessary.
• Communicates clearly and professionally with customers, coworkers, and management.
• Responds appropriately to both routine and difficult situations.

Decision Making and Problem Solving

• Uses sound judgment and reasoning to resolve operational issues.
• Demonstrates the ability to make timely decisions in a fast-paced environment.
• Applies common sense understanding to carry out written or oral instructions.

Customer Service

• Maintains a professional demeanor in stressful or emotional situations.
• Provides timely, courteous, and effective service to customers.

Teamwork

• Works collaboratively with team members across departments.
• Contributes to a supportive and cooperative work environment.

Organization and Multitasking

• Prioritizes multiple tasks and manages high call volumes efficiently.
• Demonstrates strong attention to detail and accuracy.

Required Skills and Abilities

• Ability to multitask and manage competing demands in a high-volume environment.
• Ability to apply basic mathematical concepts including addition, subtraction, multiplication, division, percentages, and ratios.
• Ability to interpret data such as maps, GPS tracking, and dispatch software information.
• Ability to remain calm and professional when dealing with urgent or stressful situations.
• Strong organizational and time management skills.

Education and Experience

• High school diploma or equivalent required.
• Prior dispatch, call center, logistics, or transportation experience preferred.
• Experience with GPS systems and dispatch software preferred.
• Customer service experience strongly preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions

The Job

•        Run wheel-lift and flatbed trucks on roadside calls, accident scenes, and recoveries

•        Respond to emergency service requests and police-directed tows across the DC metro

•        Load and secure vehicles right, every time, so nothing gets damaged in transit

•        Be the calm, professional face of Henry's for motorists in a tough spot

•        Keep clean records and stay tight with dispatch on every assignment

•        Run basic diagnostics and keep your assigned truck inspection-ready

•        Follow every DOT, traffic, and company safety standard without shortcuts

You're a Fit If You Have

•        A valid driver's license and a clean driving record

•        A valid DOT Medical Card (or the willingness to obtain one)

•        TWIC Card and DCJS registration (or the willingness to get them)

•        Tow or flatbed experience (preferred, not required)

•        Comfort with both manual and automatic transmissions

•        Strong customer service instincts and a professional attitude

•        Availability for flexible schedules, including nights and weekends

•        Basic mechanical know-how (a plus)

What You Get

Medical, Dental, and Vision. Life and Disability coverage. 401(k) with company match. Paid Time Off. Employee Assistance Program and Wellness Program. Modern equipment and a team that has your back on every call.

Five decades of trust on the road, and room to grow with a company on the rise. Apply today and roll with Aaron's/.

Class A Landoll/Lowboy Driver 

Position: Class A CDL Landoll/Lowboy Driver
Location:  Aaron's Towing Warrenton, VA
Pay: Competitive

About the Job

Do you get excited when you see a bulldozer, excavator, or oversized piece of equipment? Do you believe loading a machine perfectly centered on a trailer is an art form? If so, we may have your dream job.

We're looking for a skilled Class A CDL Landoll/Lowboy Driver who can haul what we need, while making it look easy. You'll be the captain of your rig, the master of securement, and the hero customers call when their equipment needs to get from Point A to Point B safely.

What You'll Be Doing

• Hauling heavy equipment.
• Loading and unloading equipment using Landoll and Lowboy trailers.
• Securing loads like your paycheck depends on it (because it kind of does).
• Performing pre-trip and post-trip inspections.
• Navigating highways, back roads, job sites, and the occasional muddy field.
• Maintaining accurate logs and paperwork.
• Representing the company with professionalism and common sense.

What We're Looking For

• Valid Class A CDL.
• Experience hauling heavy equipment and oversized loads preferred.
• Knowledge of load securement regulations and DOT compliance.
• Ability to safely load, unload, chain, strap, and tarp when required.
• Strong problem-solving skills and a "figure it out" attitude.
• Clean driving record and commitment to safety.

Bonus Points If You:

• Can back into tight places without needing a committee to guide you.
• Treat your truck better than most people treat their cars.

Benefits

• Competitive pay.
• Steady work.
• Modern equipment.
• Supportive team environment.
• The satisfaction of moving the biggest toys on the road.
• Medical, dental, vision, 401k. And other perks as well.

"If it has wheels, tracks, or weighs more than your first house, we'll haul it."

Apply today and put your skills to work moving the equipment that keeps us moving forward. 🚛💪🏗